Performance indicators (2003-4)
| Performance indicators | Hertsmere Borough Council | Hertfordshire County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| Housing benefit security. Number of claimants visited per 1000 caseload | 238 | N/S | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.49 | N/S | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 36.2 | N/S | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 4.13 | N/S | 3.81 |
| Average time for processing new benefit claims (days) | 29 days | N/S | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 8 days | N/S | 13 days |
| % of renewal claims processed on time | 87.23 | N/S | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 97.8 | N/S | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 55 | N/S | 47.74 |
| User satisfaction with office contact | 79 | N/S | 77.45 |
| Base numbers for survey | 739 | N/S | 860.71 |
| Confidence interval for survey | 2.96 | N/S | 2.86 |
| User satisfaction with office service | 86 | N/S | 78.61 |
| Base numbers for survey | 402 | N/S | 529.66 |
| Confidence interval for survey | 3.43 | N/S | 3.64 |
| User satisfaction with telehone service | 75 | N/S | 67.79 |
| Base numbers for survey | 274 | N/S | 304.73 |
| Confidence interval for survey | 5.14 | N/S | 5.4 |
| User satisfaction with staff in the office | 83 | N/S | 80.41 |
| Base numbers for survey | 721 | N/S | 833.75 |
| Confidence interval for survey | 2.74 | N/S | 2.77 |
| User satisfaction with forms | 62 | N/S | 63.14 |
| Base numbers for survey | 773 | N/S | 872.87 |
| Confidence interval for survey | 3.43 | N/S | 3.34 |
| User satisfaction with speed of service | 72 | N/S | 69.44 |
| Base numbers for survey | 753 | N/S | 883.92 |
| Confidence interval for survey | 3.22 | N/S | 3.11 |
| User satisfaction with service overall | 79 | N/S | 77.65 |
| Base numbers for survey | 780 | N/S | 887.09 |
| Confidence interval for survey | 2.83 | N/S | 2.78 |
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