Performance indicators (2003-4)
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| Housing & Council Tax benefit performance indicators | London Borough of Bromley | English average |
|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
||
| Housing benefit security. Number of claimants visited per 1000 caseload | 37 | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0 | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 43 | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 3 | 3.81 |
| Average time for processing new benefit claims (days) | 66 days | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 44 days | 13 days |
| % of renewal claims processed on time | 54 | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 99 | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 37 | 47.74 |
| User satisfaction with office contact | 60 | 77.45 |
| Base numbers for survey | 604 | 860.71 |
| Confidence interval for survey | 3.91 | 2.86 |
| User satisfaction with office service | 59 | 78.61 |
| Base numbers for survey | 286 | 529.66 |
| Confidence interval for survey | 5.7 | 3.64 |
| User satisfaction with telehone service | 46 | 67.79 |
| Base numbers for survey | 323 | 304.73 |
| Confidence interval for survey | 5.43 | 5.4 |
| User satisfaction with staff in the office | 68 | 80.41 |
| Base numbers for survey | 597 | 833.75 |
| Confidence interval for survey | 3.76 | 2.77 |
| User satisfaction with forms | 51 | 63.14 |
| Base numbers for survey | 634 | 872.87 |
| Confidence interval for survey | 3.89 | 3.34 |
| User satisfaction with speed of service | 52 | 69.44 |
| Base numbers for survey | 651 | 883.92 |
| Confidence interval for survey | 3.84 | 3.11 |
| User satisfaction with service overall | 62 | 77.65 |
| Base numbers for survey | 654 | 887.09 |
| Confidence interval for survey | 3.72 | 2.78 |
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