Performance indicators (2003-4)
| Performance indicators | Runnymede Borough Council | Surrey County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| Housing benefit security. Number of claimants visited per 1000 caseload | 247.4 | N/S | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.58 | N/S | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 38.04 | N/S | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 5.8 | N/S | 3.81 |
| Average time for processing new benefit claims (days) | 31 days | N/S | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 6 days | N/S | 13 days |
| % of renewal claims processed on time | 83 | N/S | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 98 | N/S | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 52.25 | N/S | 47.74 |
| User satisfaction with office contact | # | N/S | 77.45 |
| Base numbers for survey | # | N/S | 860.71 |
| Confidence interval for survey | # | N/S | 2.86 |
| User satisfaction with office service | # | N/S | 78.61 |
| Base numbers for survey | # | N/S | 529.66 |
| Confidence interval for survey | # | N/S | 3.64 |
| User satisfaction with telehone service | # | N/S | 67.79 |
| Base numbers for survey | # | N/S | 304.73 |
| Confidence interval for survey | # | N/S | 5.4 |
| User satisfaction with staff in the office | # | N/S | 80.41 |
| Base numbers for survey | # | N/S | 833.75 |
| Confidence interval for survey | # | N/S | 2.77 |
| User satisfaction with forms | # | N/S | 63.14 |
| Base numbers for survey | # | N/S | 872.87 |
| Confidence interval for survey | # | N/S | 3.34 |
| User satisfaction with speed of service | # | N/S | 69.44 |
| Base numbers for survey | # | N/S | 883.92 |
| Confidence interval for survey | # | N/S | 3.11 |
| User satisfaction with service overall | # | N/S | 77.65 |
| Base numbers for survey | # | N/S | 887.09 |
| Confidence interval for survey | # | N/S | 2.78 |
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