Performance indicators (2003-4)
| Performance indicators | Gloucester City Council | Gloucestershire County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| Housing benefit security. Number of claimants visited per 1000 caseload | 33.17 | N/S | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.17 | N/S | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 72.95 | N/S | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 3.1 | N/S | 3.81 |
| Average time for processing new benefit claims (days) | 45 days | N/S | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 13 days | N/S | 13 days |
| % of renewal claims processed on time | 68.7 | N/S | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 90.3 | N/S | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 40.94 | N/S | 47.74 |
| User satisfaction with office contact | 77 | N/S | 77.45 |
| Base numbers for survey | 426 | N/S | 860.71 |
| Confidence interval for survey | 3.98 | N/S | 2.86 |
| User satisfaction with office service | 75 | N/S | 78.61 |
| Base numbers for survey | 238 | N/S | 529.66 |
| Confidence interval for survey | 5.52 | N/S | 3.64 |
| User satisfaction with telehone service | 68 | N/S | 67.79 |
| Base numbers for survey | 180 | N/S | 304.73 |
| Confidence interval for survey | 6.8 | N/S | 5.4 |
| User satisfaction with staff in the office | 78 | N/S | 80.41 |
| Base numbers for survey | 430 | N/S | 833.75 |
| Confidence interval for survey | 3.94 | N/S | 2.77 |
| User satisfaction with forms | 63 | N/S | 63.14 |
| Base numbers for survey | 431 | N/S | 872.87 |
| Confidence interval for survey | 4.57 | N/S | 3.34 |
| User satisfaction with speed of service | 66 | N/S | 69.44 |
| Base numbers for survey | 447 | N/S | 883.92 |
| Confidence interval for survey | 4.39 | N/S | 3.11 |
| User satisfaction with service overall | 74 | N/S | 77.65 |
| Base numbers for survey | 445 | N/S | 887.09 |
| Confidence interval for survey | 4.08 | N/S | 2.78 |
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