Performance indicators (2003-4)
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| Housing & Council Tax benefit performance indicators | North Tyneside Council | English average |
|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
||
| Housing benefit security. Number of claimants visited per 1000 caseload | 425 | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.16 | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 28 | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 2 | 3.81 |
| Average time for processing new benefit claims (days) | 41 days | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 9 days | 13 days |
| % of renewal claims processed on time | 91 | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 97 | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 51.7 * | 47.74 |
| User satisfaction with office contact | 83 | 77.45 |
| Base numbers for survey | 1402 | 860.71 |
| Confidence interval for survey | 1.99 | 2.86 |
| User satisfaction with office service | 82 | 78.61 |
| Base numbers for survey | 1185 | 529.66 |
| Confidence interval for survey | 2.2 | 3.64 |
| User satisfaction with telehone service | 72 | 67.79 |
| Base numbers for survey | 190 | 304.73 |
| Confidence interval for survey | 6.38 | 5.4 |
| User satisfaction with staff in the office | 86 | 80.41 |
| Base numbers for survey | 1376 | 833.75 |
| Confidence interval for survey | 1.81 | 2.77 |
| User satisfaction with forms | 65 | 63.14 |
| Base numbers for survey | 1395 | 872.87 |
| Confidence interval for survey | 2.5 | 3.34 |
| User satisfaction with speed of service | 77 | 69.44 |
| Base numbers for survey | 1406 | 883.92 |
| Confidence interval for survey | 2.18 | 3.11 |
| User satisfaction with service overall | 86 | 77.65 |
| Base numbers for survey | 1424 | 887.09 |
| Confidence interval for survey | 1.8 | 2.78 |
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