Performance indicators (2003-4)
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| Housing & Council Tax benefit performance indicators | Redcar & Cleveland Council | English average |
|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
||
| Housing benefit security. Number of claimants visited per 1000 caseload | 143.43 | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.22 | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 36.27 | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 2.14 | 3.81 |
| Average time for processing new benefit claims (days) | 54 days | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 18 days | 13 days |
| % of renewal claims processed on time | 92.03 | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 98.4 | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 33.34 | 47.74 |
| User satisfaction with office contact | 80 | 77.45 |
| Base numbers for survey | 990 | 860.71 |
| Confidence interval for survey | 2.49 | 2.86 |
| User satisfaction with office service | 84 | 78.61 |
| Base numbers for survey | 516 | 529.66 |
| Confidence interval for survey | 3.17 | 3.64 |
| User satisfaction with telehone service | 77 | 67.79 |
| Base numbers for survey | 278 | 304.73 |
| Confidence interval for survey | 4.98 | 5.4 |
| User satisfaction with staff in the office | 84 | 80.41 |
| Base numbers for survey | 926 | 833.75 |
| Confidence interval for survey | 2.33 | 2.77 |
| User satisfaction with forms | 57 | 63.14 |
| Base numbers for survey | 997 | 872.87 |
| Confidence interval for survey | 3.07 | 3.34 |
| User satisfaction with speed of service | 74 | 69.44 |
| Base numbers for survey | 1007 | 883.92 |
| Confidence interval for survey | 2.72 | 3.11 |
| User satisfaction with service overall | 83 | 77.65 |
| Base numbers for survey | 1014 | 887.09 |
| Confidence interval for survey | 2.32 | 2.78 |
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