Performance indicators (2003-4)
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| Housing & Council Tax benefit performance indicators | Kirklees Metropolitan Borough Council | English average |
|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
||
| Housing benefit security. Number of claimants visited per 1000 caseload | 27.94 | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.25 | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 16.62 | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 2 | 3.81 |
| Average time for processing new benefit claims (days) | 60 * days | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 13 * days | 13 days |
| % of renewal claims processed on time | 51 | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 99 | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | 35 * | 47.74 |
| User satisfaction with office contact | 64 | 77.45 |
| Base numbers for survey | 642 | 860.71 |
| Confidence interval for survey | 3.71 | 2.86 |
| User satisfaction with office service | 64 | 78.61 |
| Base numbers for survey | 429 | 529.66 |
| Confidence interval for survey | 4.55 | 3.64 |
| User satisfaction with telehone service | 55 | 67.79 |
| Base numbers for survey | 266 | 304.73 |
| Confidence interval for survey | 5.98 | 5.4 |
| User satisfaction with staff in the office | 73 | 80.41 |
| Base numbers for survey | 641 | 833.75 |
| Confidence interval for survey | 3.45 | 2.77 |
| User satisfaction with forms | 57 | 63.14 |
| Base numbers for survey | 650 | 872.87 |
| Confidence interval for survey | 3.8 | 3.34 |
| User satisfaction with speed of service | 56 | 69.44 |
| Base numbers for survey | 673 | 883.92 |
| Confidence interval for survey | 3.75 | 3.11 |
| User satisfaction with service overall | 65 | 77.65 |
| Base numbers for survey | 674 | 887.09 |
| Confidence interval for survey | 3.6 | 2.78 |
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