Performance indicators (2003-4)
| Performance indicators | Dacorum Borough Council | Hertfordshire County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| Housing benefit security. Number of claimants visited per 1000 caseload | 41 * | N/S | 210.18 |
| Housing benefit security. Number of investigators per 1000 caseload | 0.34 | N/S | N/A |
| Housing benefit security. Number of investigations per 1000 caseload | 21 * | N/S | 43.58 |
| Housing benefit security. Number of prosecutions & sanctions per 1000 caseload | 2 * | N/S | 3.81 |
| Average time for processing new benefit claims (days) | 55 * days | N/S | 44 days |
| Average time for processing notifications of changes of circumstances (days) | 10 * days | N/S | 13 days |
| % of renewal claims processed on time | 75.97 * | N/S | 66.83 |
| % of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample | 97 * | N/S | 96.92 |
| %e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year | # | N/S | 47.74 |
| User satisfaction with office contact | 73 | N/S | 77.45 |
| Base numbers for survey | 744 | N/S | 860.71 |
| Confidence interval for survey | 3.21 | N/S | 2.86 |
| User satisfaction with office service | 74 | N/S | 78.61 |
| Base numbers for survey | 424 | N/S | 529.66 |
| Confidence interval for survey | 4.17 | N/S | 3.64 |
| User satisfaction with telehone service | 65 | N/S | 67.79 |
| Base numbers for survey | 282 | N/S | 304.73 |
| Confidence interval for survey | 5.57 | N/S | 5.4 |
| User satisfaction with staff in the office | 77 | N/S | 80.41 |
| Base numbers for survey | 720 | N/S | 833.75 |
| Confidence interval for survey | 3.06 | N/S | 2.77 |
| User satisfaction with forms | 59 | N/S | 63.14 |
| Base numbers for survey | 753 | N/S | 872.87 |
| Confidence interval for survey | 3.52 | N/S | 3.34 |
| User satisfaction with speed of service | 61 | N/S | 69.44 |
| Base numbers for survey | 758 | N/S | 883.92 |
| Confidence interval for survey | 3.46 | N/S | 3.11 |
| User satisfaction with service overall | 72 | N/S | 77.65 |
| Base numbers for survey | 765 | N/S | 887.09 |
| Confidence interval for survey | 3.17 | N/S | 2.78 |
Conversations
Should more power be given to local authorities from central government? Are regional assemblies the way forward? Give your opinion on Conversations
See also
Find it, rent it, buy it...
Search through thousands of properties for sale and rent in Hemel Hempstead.
Propertyindex.com is the UK's local property portal.
