Performance indicators (2003-4)
| Performance indicators | Hertsmere Borough Council | Hertfordshire County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| % of business rates collected | 97.3 | N/A | 98.36 |
| % of top 5 % of earners that are women | 30.43 | 48.03 | 28.13 |
| % of top 5 % of earners from black & minority ethnic communities | 12.17 | 4.67 | 2.75 |
| Proportion of working days/shifts lost due to sickness (days/full time equivalent employee) | 10 | 8.38 | 10.34 |
| % of employees retiring early (excluding ill-health retirements) as a % of the total work force | 0 | 0.9 | 0.63 |
| % of employees retiring on grounds of ill health as a % of the total workforce | 0 | 0.17 | 0.39 |
| % of authority buildings open to the public in which all public areas are suitable for & accessible to disabled people | 73.7 | 62 | 44 |
| % of interactions with the public, by type, which are capable of electronic service delivery & which are being delivered using internet protocols or other paperless methods | 50 | 86.16 | 63.62 |
| % of staff with disabilities compared with % of economically active disabled people (aged 18-65) in local authority area | 0.31 | 3.1 | N/A |
| % of economically active disabled people in the local authority area | 10.15 | 10.1 | N/A |
| % of staff from ethnic minorities compared with % of economically active ethnic minorities in local authority area | 5.8 | 4.6 | N/A |
| % of economically active people from ethnic minorities in local authority area | 7.8 | 6.4 | N/A |
| Electricity consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole | 74 | N/A | N/A |
| Fossil fuel consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole | 65 | N/A | N/A |
| Average lamp circuit energy (Kwh/streelight) consumption for street lights, compared with the UK national average | N/A | N/A | N/A |
| Does the authority have a Community Strategy, developed in collaboration with the local strategic partnership, for improving the economic, social & environmental well being in a way that is sustainable? | Yes | No | 79% |
| By when will a full review of the community strategy be completed? If such a review was scheduled for this year, was it completed on time? | 31/03/2005 | N/A | N/A |
| Has the authority reported progress towards implementing the community strategy to the wider community this year? If no, by when will this be undertaken? | Yes | N/A | 53% |
| By when does the authority plan to have such a strategy in place? Are the partnership arrangements in place to support the production of the strategy? | N/A | 1/9/2004 | N/A |
| The level, (if any), of the Equality Standard for Local Government to which the authority conforms. (Level 5 is an example of best practice) | 1 | 2 | N/A |
| Duty to promote race equality. % score against a checklist of procedures, processes & outcomes | 53 | 89 | 47 |
| % of citizens satisfied with the overall service provided | 57 | 67 | 54.63 |
| Base numbers for survey | 1279 | 1097 | 1508.75 |
| Confidence interval for survey | 2.71 | 2.79 | 2.56 |
| % of complainants satisfied with the handling of their complaint | 28 | 38 | 32.73 |
| Base number for survey | 259 | 223 | 260.84 |
| Confidence interval for survey | 5.48 | 6.36 | 5.9 |
| % of undisputed invoices for commercial goods & services which were paid by the authority within 30 days | 97.5 | 88.9 | 90.71 |
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