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Performance indicators (2003-4)

Performance indicators Runnymede Borough Council Surrey County Council English average
* Doubts expressed about arrangements for producing the information
** Authorities have not supplied base data
A blank space means that the indicator was either not provided by the local authority or is not applicable
% of business rates collected 99.6 N/A 98.36
% of top 5 % of earners that are women 6.2 34.06 28.13
% of top 5 % of earners from black & minority ethnic communities 0.95 1.85 2.75
Proportion of working days/shifts lost due to sickness (days/full time equivalent employee) 7.4 8.62 10.34
% of employees retiring early (excluding ill-health retirements) as a % of the total work force 0 0.2 0.63
% of employees retiring on grounds of ill health as a % of the total workforce 0 0.2 0.39
% of authority buildings open to the public in which all public areas are suitable for & accessible to disabled people 85 37.12 44
% of interactions with the public, by type, which are capable of electronic service delivery & which are being delivered using internet protocols or other paperless methods 65 100 63.62
% of staff with disabilities compared with % of economically active disabled people (aged 18-65) in local authority area 2.3 1.22 N/A
% of economically active disabled people in the local authority area 9.17 9.14 N/A
% of staff from ethnic minorities compared with % of economically active ethnic minorities in local authority area 2.9 4.2 N/A
% of economically active people from ethnic minorities in local authority area 5.8 5.2 N/A
Electricity consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole N/A N/A N/A
Fossil fuel consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole N/A N/A N/A
Average lamp circuit energy (Kwh/streelight) consumption for street lights, compared with the UK national average N/A 86 N/A
Does the authority have a Community Strategy, developed in collaboration with the local strategic partnership, for improving the economic, social & environmental well being in a way that is sustainable? Yes No 79%
By when will a full review of the community strategy be completed? If such a review was scheduled for this year, was it completed on time? 31/12/2003 N/A N/A
Has the authority reported progress towards implementing the community strategy to the wider community this year? If no, by when will this be undertaken? Yes N/A 53%
By when does the authority plan to have such a strategy in place? Are the partnership arrangements in place to support the production of the strategy? 31/10/2002 31/12/2004 N/A
The level, (if any), of the Equality Standard for Local Government to which the authority conforms. (Level 5 is an example of best practice) 1 1 N/A
Duty to promote race equality. % score against a checklist of procedures, processes & outcomes 32 47 47
% of citizens satisfied with the overall service provided 68 53 54.63
Base numbers for survey 947 1322 1508.75
Confidence interval for survey 2.97 2.69 2.56
% of complainants satisfied with the handling of their complaint 32 33 32.73
Base number for survey 196 199 260.84
Confidence interval for survey 6.54 6.53 5.9
% of undisputed invoices for commercial goods & services which were paid by the authority within 30 days 90.85 95.19 90.71

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