Performance indicators (2003-4)
| Performance indicators | Gloucester City Council | Gloucestershire County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| % of business rates collected | 97.88 | N/A | 98.36 |
| % of top 5 % of earners that are women | 21.95 | 37.81 | 28.13 |
| % of top 5 % of earners from black & minority ethnic communities | 2.44 | 1.2 | 2.75 |
| Proportion of working days/shifts lost due to sickness (days/full time equivalent employee) | 12.67 | 9.5 | 10.34 |
| % of employees retiring early (excluding ill-health retirements) as a % of the total work force | 0.48 | 0.38 | 0.63 |
| % of employees retiring on grounds of ill health as a % of the total workforce | 0 | 0.06 | 0.39 |
| % of authority buildings open to the public in which all public areas are suitable for & accessible to disabled people | 100 | 86.55 | 44 |
| % of interactions with the public, by type, which are capable of electronic service delivery & which are being delivered using internet protocols or other paperless methods | 86 | 63 | 63.62 |
| % of staff with disabilities compared with % of economically active disabled people (aged 18-65) in local authority area | 1.09 | 0.8 | N/A |
| % of economically active disabled people in the local authority area | 13.11 | 11.62 | N/A |
| % of staff from ethnic minorities compared with % of economically active ethnic minorities in local authority area | 7.1 | 2.3 | N/A |
| % of economically active people from ethnic minorities in local authority area | 6.8 | 2.7 | N/A |
| Electricity consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole | 83 | N/A | N/A |
| Fossil fuel consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole | 57 | N/A | N/A |
| Average lamp circuit energy (Kwh/streelight) consumption for street lights, compared with the UK national average | N/A | 365 | N/A |
| Does the authority have a Community Strategy, developed in collaboration with the local strategic partnership, for improving the economic, social & environmental well being in a way that is sustainable? | Yes | Yes | 79% |
| By when will a full review of the community strategy be completed? If such a review was scheduled for this year, was it completed on time? | 30/04/2005 | 31/10/2004 | N/A |
| Has the authority reported progress towards implementing the community strategy to the wider community this year? If no, by when will this be undertaken? | Yes | No | 53% |
| By when does the authority plan to have such a strategy in place? Are the partnership arrangements in place to support the production of the strategy? | N/A | N/A | N/A |
| The level, (if any), of the Equality Standard for Local Government to which the authority conforms. (Level 5 is an example of best practice) | 1 | 0 | N/A |
| Duty to promote race equality. % score against a checklist of procedures, processes & outcomes | 71 | 55 | 47 |
| % of citizens satisfied with the overall service provided | 51 | 47 | 54.63 |
| Base numbers for survey | 1256 | 1206 | 1508.75 |
| Confidence interval for survey | 2.76 | 2.82 | 2.56 |
| % of complainants satisfied with the handling of their complaint | 30 | 31 | 32.73 |
| Base number for survey | 175 | 113 | 260.84 |
| Confidence interval for survey | 6.77 | 8.55 | 5.9 |
| % of undisputed invoices for commercial goods & services which were paid by the authority within 30 days | 89.45 | 90.4 | 90.71 |
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