Performance indicators (2003-4)
| Performance indicators | Durham City Council | County Durham County Council | English average |
|---|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
|||
| % of business rates collected | 97.5 | 98.4 | 98.36 |
| % of top 5 % of earners that are women | 19.79 | 34.4 | 28.13 |
| % of top 5 % of earners from black & minority ethnic communities | 0 | 3.74 | 2.75 |
| Proportion of working days/shifts lost due to sickness (days/full time equivalent employee) | 13.9 | 11.1 | 10.34 |
| % of employees retiring early (excluding ill-health retirements) as a % of the total work force | 0.31 | 0.41 | 0.63 |
| % of employees retiring on grounds of ill health as a % of the total workforce | 0.47 | 0.28 | 0.39 |
| % of authority buildings open to the public in which all public areas are suitable for & accessible to disabled people | 3.95 | 10.6 | 44 |
| % of interactions with the public, by type, which are capable of electronic service delivery & which are being delivered using internet protocols or other paperless methods | 80 | 71 | 63.62 |
| % of staff with disabilities compared with % of economically active disabled people (aged 18-65) in local authority area | 5.91 | 0.8 | N/A |
| % of economically active disabled people in the local authority area | 17.36 | 14.88 | N/A |
| % of staff from ethnic minorities compared with % of economically active ethnic minorities in local authority area | 0.1 | 4.3 | N/A |
| % of economically active people from ethnic minorities in local authority area | 2.6 | 3.8 | N/A |
| Electricity consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole | N/A | N/A | N/A |
| Fossil fuel consumption/m2 of local authority operational property, compared with comparable buildings in the UK as a whole | N/A | N/A | N/A |
| Average lamp circuit energy (Kwh/streelight) consumption for street lights, compared with the UK national average | N/A | N/A | N/A |
| Does the authority have a Community Strategy, developed in collaboration with the local strategic partnership, for improving the economic, social & environmental well being in a way that is sustainable? | No | Yes | 79% |
| By when will a full review of the community strategy be completed? If such a review was scheduled for this year, was it completed on time? | N/A | 31/03/2005 | N/A |
| Has the authority reported progress towards implementing the community strategy to the wider community this year? If no, by when will this be undertaken? | N/A | Yes | 53% |
| By when does the authority plan to have such a strategy in place? Are the partnership arrangements in place to support the production of the strategy? | 31/12/2004 | N/A | N/A |
| The level, (if any), of the Equality Standard for Local Government to which the authority conforms. (Level 5 is an example of best practice) | 0 | 1 | N/A |
| Duty to promote race equality. % score against a checklist of procedures, processes & outcomes | 37 | 58 | 47 |
| % of citizens satisfied with the overall service provided | 58 | 51 | 54.63 |
| Base numbers for survey | 1839 | 1719 | 1508.75 |
| Confidence interval for survey | 2.26 | 2.36 | 2.56 |
| % of complainants satisfied with the handling of their complaint | 28 | 35 | 32.73 |
| Base number for survey | 278 | 297 | 260.84 |
| Confidence interval for survey | 5.3 | 5.41 | 5.9 |
| % of undisputed invoices for commercial goods & services which were paid by the authority within 30 days | 92 | 96.24 | 90.71 |
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