Performance indicators (2003-4)
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| Benefits administration performance indicators | Highland Council | Scottish average |
|---|---|---|
|
* Doubts expressed about arrangements for producing the information ** Authorities have not supplied base data A blank space means that the indicator was either not provided by the local authority or is not applicable |
||
| Cost of processing each benefit case | £84.47 | £47.96 |
| Average time (days) to process new claims | 49.6 | 47.5 |
| Average time (days) to process changes of circumstances | 7.6 | 12.3 |
| % of cases for which the calculation of the amount of benefit due was correct | 97.4 | 96.3 |
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See also
