About the data

Performance indicators (2003-4)

Performance indicators Copeland Borough Council Cumbria County Council English average
* Doubts expressed about arrangements for producing the information
** Authorities have not supplied base data
A blank space means that the indicator was either not provided by the local authority or is not applicable
Housing benefit security. Number of claimants visited per 1000 caseload 123.6 N/S 210.18
Housing benefit security. Number of investigators per 1000 caseload 0.5 N/S N/A
Housing benefit security. Number of investigations per 1000 caseload 22.59 N/S 43.58
Housing benefit security. Number of prosecutions & sanctions per 1000 caseload 2.66 N/S 3.81
Average time for processing new benefit claims (days) 60 days N/S 44 days
Average time for processing notifications of changes of circumstances (days) 34 days N/S 13 days
% of renewal claims processed on time 96.62 N/S 66.83
% of cases for which the calculation of the amount of benefit due was correct on the basis of a random sample 91.7 * N/S 96.92
%e of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year 85.31 N/S 47.74
User satisfaction with office contact 80 N/S 77.45
Base numbers for survey 616 N/S 860.71
Confidence interval for survey 3.14 N/S 2.86
User satisfaction with office service 81 N/S 78.61
Base numbers for survey 416 N/S 529.66
Confidence interval for survey 3.77 N/S 3.64
User satisfaction with telehone service 68 N/S 67.79
Base numbers for survey 156 N/S 304.73
Confidence interval for survey 7.32 N/S 5.4
User satisfaction with staff in the office 81 N/S 80.41
Base numbers for survey 597 N/S 833.75
Confidence interval for survey 3.17 N/S 2.77
User satisfaction with forms 62 N/S 63.14
Base numbers for survey 607 N/S 872.87
Confidence interval for survey 3.87 N/S 3.34
User satisfaction with speed of service 69 N/S 69.44
Base numbers for survey 623 N/S 883.92
Confidence interval for survey 3.64 N/S 3.11
User satisfaction with service overall 78 N/S 77.65
Base numbers for survey 627 N/S 887.09
Confidence interval for survey 3.27 N/S 2.78