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Privacy policy

Your privacy is important to us

This privacy policy forms part of UpMyStreet's terms and conditions. Once you have registered on this website you will be deemed to have read and accepted this privacy policy.

UpMyStreet believes your right to privacy is important. To run an efficient, effective service, however, we need to collect and use certain information about our users.

What information do we collect and why?

You can access the UpMyStreet website and browse certain areas without disclosing any personal information about yourself.

Registering on our site is optional. If you choose not to register or provide personal information, you can still use the majority of the website.

When you register you will be asked to submit personal information about yourself (e.g. name and email address etc.).

By entering your details in the fields requested, you enable us to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.

When you register with UpMyStreet, you will be able to log in and access house prices for England, Scotland and Wales on an ongoing basis. Data is updated monthly and our figures go back to April 2000.

You will also receive advice for your property, up-to-date information about your local and home services, and marketing material from UpMyStreet and our parent company uSwitch. You can unsubscribe from these email communications at any time.

About uSwitch

uSwitch's privacy and cookie policy

You can opt-out of receiving the uSwitch newsletter by unsubscribing via the newsletter or by contacting help@uswitch.com.

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How do we protect your personal details?

We have strict procedures governing the storage and disclosure of personal details to prevent unauthorised access and misuse. In addition, all your personal information is password-protected: only you and UpMyStreet have access to your personal information.

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Access to your personal information

You have the right to request a copy of the personal information UpMyStreet holds about you and to have any inaccuracies corrected. (Please note that we charge £10 for information requests.) Please address requests to the Data Protection Officer, UpMyStreet.com Limited, 111 Buckingham Palace Road, London, SW1W 0SR.

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How do we use your personal information?

UpMyStreet may disclose and use personal information collected about you within its own organisation for the purpose of internal business administration, marketing and analysis.

We will not rent, trade or sell your data to others.

If you enter a contest or another promotion, we will use the data so that we can administer the contest and notify winners.

If you have opted to receive UpMyStreet and/or uSwitch communications, we will use your personal information to send these newsletters to you.

If you have requested to be kept informed of services that we offer, we will contact you with these details.

We will respect your email privacy. We will, however, mail you occasionally with information about important changes to our service and a limited amount of marketing material which may promote some of our partners' services.

We monitor customer traffic patterns and site usage in order to help us develop the design and layout of the website.

For these purposes we may transfer, store and process your personal information internationally, including to/in countries outside the European Economic Area (EEA). Other countries offer differing levels of protection for personal information, not all of which will be as high as the levels of protection offered in the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

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Email this page to a friend

If you use this service, you can be sure that UpMyStreet will not use or store the email addresses that you provide for other purposes. We will only hold this information for as long as is necessary to transmit the email to the recipient(s).

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Use of cookies

During the course of any visit to UpMyStreet, the pages you see, along with a cookie, are downloaded onto your computer. Most websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and so probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us in analysing the profile of our visitors.

Sage Metrics, an independent measurement and research company, gathers non-personal data regarding the visits to our site on our behalf using cookies and code which is contained in the site. Both the cookies and the code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors screen settings and other general information. UpMyStreet uses this type of information to help it improve services to its users.

To disable the code contained in the site, you will need to send requests directly to http://www.sagemetrics.com/popup-dynamic.asp?pagename=privacy_main.

Further information regarding Sage Metrics privacy statement can be found at http://www.sagemetrics.com/popup-dynamic.asp?pagename=privacy_main.

If your email address and password are correct, but you still can't log in, you may need to set your Internet Browser to accept cookies.

A cookie is a kind of identification card which your computer has. This enables a website to recognise your computer if you've visited before.

In order to enable cookies on the computer you are using, choose the browser version you are using and follow the instructions below:

Microsoft Internet Explorer (version 6.0+)

  1. Go to 'Tools'
  2. Select 'Internet Options'
  3. Go to the 'Privacy' Tab
  4. Click the 'Default' button, or manually slide the bar down to 'Medium', under 'Settings'
  5. Click 'OK'

Microsoft Internet Explorer (version 5.*)

  1. Go to 'Tools'
  2. Select 'Internet Options'
  3. Go to the 'Security' Tab
  4. Click on 'Custom Level'
  5. Scroll down to the 'Cookies' section
  6. Set 'Allow Cookies that are stored on your computer' and 'Allow per-session cookies' to 'Enable'
  7. Click OK

Microsoft Internet Explorer (version 4.*)

  1. Go to 'View'
  2. Select 'Internet Options'
  3. Select the 'Advanced' Tab
  4. Go to 'Security'
  5. Scroll down to 'Cookies' and select 'Always accept cookies'
  6. Click 'OK'

Mozilla Firefox (1.0 final release and earlier)

  1. Go to 'Tools'
  2. Select 'Options'
  3. Go to the 'Privacy' icon in the left panel
  4. Select 'Allow the sites to set cookies' box
  5. Click OK to save changes

Netscape (version 7.1) / Mozilla (version 5.0)

  1. Go to 'Edit'
  2. Select 'Preferences'
  3. Click on the arrow next to 'Privacy and Security' in the scrolling window to expand
  4. Under 'Privacy and Security', select Cookies
  5. Choose 'Enable all cookies'
  6. Click 'OK'

Netscape Communicator (version 4.*)

  1. Go to 'Edit'
  2. Select 'Preferences' and go to the 'Advanced' category
  3. Find the 'Cookies' section
  4. Select 'Accept all cookies' (or 'Enable all cookies')
  5. Click OK

If you're still experiencing difficulties, please try the following instructions to allow UpMyStreet to be viewed whilst still keeping your privacy settings the same:

Microsoft Internet Explorer (version 6.0+)

  1. Go to 'Tools'
  2. Select 'Internet Options' and go to the 'Privacy' tab
  3. Scroll down and Click on 'Edit'
  4. Type 'http://www.upmystreet.com' in the 'Address of the Website' box.
  5. Click 'Allow', then 'OK'

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How to see your cookie code

Just click on a cookie to open it. Youll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

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By disclosing your personal information to UpMyStreet, you consent to the collection, storage and processing of your personal information in the manner set out in this Privacy policy.

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Do you have any other questions about privacy?

We want you to feel happy about any information you give us and know that you have control over the way it is used. If you have any questions about our Privacy policy, please contact us using our feedback form.

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Read UpMySteet’s Terms of use.

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